Trio Restaurant

Reviews about Trio Restaurant

• 1 / 5

  By Carmela Romero
  The banquet manager was very nice during the planning process but the day of the party she was extremely rude and sarcastic. She was horrible to the person that delivered the cake for me. There was no one upstairs by the front door directing people to where the party was because the manager was to busy talking to the country club members at the bar so the baker and the guests had no idea where to go. She told 2 mothers that were trying to get chicken nuggets and french fries off the buffet for their kids that they were for the kids only with an attitude. She made my sister buy snickers bars for $2.50 a piece. The kids took them off the bar and ate them because they thought it was for the party meanwhile I spent over $2000 on the party and she was worried about a couple of snickers bar. Absolutely ridiculous, she should have put them behind the bar if she was going to nickel and dime my guests. I had to tell the waitstaff to serve the cake multiple times before all the guests filled up on the cookies and the sundaes which was for the kids. She wouldn't serve any of my guests coffee until the desert came out. It was just absolutely disgusting the way my guests and I were treated, there was no organization and the food was only mediocre. To top it all off I called the owner of the restaurant a couple of days later to let him know about my experience and he was just as horrible and rude. He was trying to justify why his manager acted the way she did instead of being apologetic and hung up on me because I guess he didn't like critism. I have been in the restaurant business for many many years and the way the owner and the manager acted was extremely unprofessional. I would not recommend this place at all.
  October 28, 2016